Privacy Policy

Introduction

KCA Advisors ("we," "our," or "us"), operating as ც - Mental Health Service & Helpline, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kcaadvisors.website or interact with our addiction treatment center located at 4616 Bass Pro Dr, Independence, MO 64055.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and mailing address when you contact us or request information about our treatment programs.
• Health Information: Medical history, substance use history, insurance information, and other health-related data provided during the admissions process. This information is classified as Protected Health Information (PHI) under HIPAA.
• Automatically Collected Information: IP address, browser type, operating system, referring URLs, access times, and pages viewed when you visit our website.
• Cookies and Tracking: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries about our addiction treatment programs
• To process admissions and verify insurance coverage
• To provide medical treatment and clinical care at our Independence facility
• To communicate with you about your care or our services
• To improve our website and treatment programs
• To comply with legal and regulatory requirements

HIPAA Compliance & Protected Health Information

KCA Advisors complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws. Your Protected Health Information (PHI) is handled with the highest level of security and confidentiality.

• PHI is only shared with authorized healthcare providers involved in your treatment
• PHI is never sold to third parties
• PHI is stored in secure, HIPAA-compliant systems
• Staff members are trained on HIPAA privacy and security procedures
• You have the right to request a copy of your medical records
• You have the right to request corrections to your PHI
• You have the right to request restrictions on how your PHI is used

42 CFR Part 2 Compliance

As a substance use disorder treatment facility, KCA Advisors also complies with 42 CFR Part 2, which provides additional federal protections for alcohol and drug abuse patient records. Your substance use treatment records receive enhanced confidentiality protections and cannot be disclosed without your written consent, except in limited circumstances permitted by law.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Treatment purposes: With healthcare providers involved in your care
• Payment: With insurance companies to process claims and verify coverage
• Legal requirements: When required by law, court order, or legal process
• Safety: To prevent serious threats to health or safety
• Service providers: With trusted partners who help operate our website and services, bound by confidentiality agreements

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request restrictions on how your information is processed
• Complaint: File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact our Privacy Officer:

• Phone: (314) 417-8088
• Email: [email protected]
• Address: KCA Advisors, 4616 Bass Pro Dr, Independence, MO 64055

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at 1-800-368-1019.